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Bespoke Pelle acknowledges return of products only limited to direct sales between the firm and consumer. This only entails sale online and not through retail outlets.

Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict period of one week, else Bespoke Pelle will not be liable to accept the merchandise.

In such cases, the consumer will have to write to us at returnandexchange@bespokepelle.com or fill out the form below and a prompt response is promised from our end. We will investigate the damage from our end and repair the merchandise in entirety.

All courier charges of this nature will be borne by the consumer. Bespoke Pelle will only bear the courier charges of the transaction after the repair of the merchandise.

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